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Service & Delivery Manager




Diana Martinez
E: [email protected] 

Bedrijfsprofiel - Service & Delivery Manager

Our client is a leading software provider for Energy Utilities. They develop and deliver software
solutions and services to give creative competitive advantage to energy utilities in Europe and
beyond. With nearly 25 years’ experience and 270 employees they have a unique industry
experience. More than 400 companies in Europe use its solutions daily to enhance their operations and 15
million energy customers rely on its data. The energy data management systems draw on a deep
understanding of the energy trade, regulatory environment, IT systems and business processes.
Our client is based in the Nordic countries and has a strong position in the international market.
The organization has offices and customers across Europe. They also co-operate with several
system integrators to build a strong ecosystem for delivering its solutions globally.
The organization is expanding in the Netherlands with its Energy Data Management, EDM
product. EDM supports all commodities and provides organizations with effective tools to handle
balance settlement, forecasting and pricing. The Dutch office is based in Rotterdam.

Functie omschrijving - Service & Delivery Manager

Mar Recruitment is requested to assist in the identification, selection and recruitment of a Service
& Delivery Manager for the Netherlands. The position will report to the Head of Services in The

The position We are looking for a highly skilled and an ambitious individual for a key role to lead the local
delivery and service team for selected customers, securing high quality delivery and services.
The Service and Delivery Manager will lead the local EDM business operation as support, project
implementation/deployment in the Netherlands.

Responsibilities / Accountabilities
The Service and Delivery Manager for EDM has the responsibility to lead the team for local
services in the Netherlands including following key responsible areas:

  • Assurance of the adherence to budgets and performance requirements
  • Establishment of operational objectives
  • Management of the development, maintenance, and reporting of performance metrics (for
    example, data quality, customer metrics, financials)
  • Responsibility for managing resource demand to deliver the project portfolio and service
    level agreements (SLA`s) in relation to contracted services
  • Building and maintaining the client relationships
  • Development a high performing team by providing vision, strategic leadership and talent
  • Provide change management (CR’s) offers to existing customers

Functie eisen - Service & Delivery Manager

  • Solid technical background and education with a minimum of 5 years of related IT
  • A Project Manager with proven working experience of complex IT projects. Utility sector
    experience and hands-on knowledge of energy business systems are a definite plus.
  • Service minded attitude and excellent client-facing communication skills, with a proven ability
    to achieve success when working with a diverse range of stakeholders.
  • A confident communicator at all levels, being able to communicate effectively on technical
    and business issues.
  • Strong estimation and budget scoping skills.
  • Flexible, but methodical and process oriented.
  • Strong drive for results – Can be counted on to exceed goals successfully and is very
    bottom-line oriented. Steadfastly pushes self and others for results.
  • Motivating others- someone that people like working for and with and creates a climate in
    which people want to do their best. Can motivate many kinds of direct team or project
    members/colleagues. Pushes tasks and decisions down and invites input from each person
    and shares ownership and visibility. Makes each individual feel his/her work is important.
  • Strategic Agility - Sees ahead clearly and can accurately anticipate future consequences and
    trends. Has broad knowledge and perspective and is future-oriented with an ability to create
    competitive and breakthrough strategies and plans.
  • Curious – You always strive to find better solutions and constantly search and evaluate
    creative ideas to turn them into market opportunities for customers. You are a step ahead
    helping customers to succeed in their business through innovation.
  • Together – You are a pleasant colleague that learns from others and respects different
    viewpoints, sharing successes across the whole organization. You collaborate to create
    benefit for customers and you have fun whilst doing it.
  • Make it happen - You work hard and smart. You grasp business opportunities. You plan, question, review and stretch yourself to make it happen. You do this in a transparent manner, exceeding quality expectations bringing the greatest benefit to customers.

    Languages: Excellent knowledge of the Dutch and English language.

    Education: Very good educational background (Master degree), preferably in the field of computer science or engineering.

    Gender: M / F

    Primary location is Rotterdam. This role requires both domestic and international travelling.

Arbeidsvoorwaarden - Service & Delivery Manager

A competitive remuneration package, tailored to the level of experience and responsibilities.
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