Solliciteer

Service & Delivery Manager

Status: closed

Location: Rotterdam
Contact: Diana Martinez
E: info@marrecruitment.nl 

Company profile - Service & Delivery Manager

Our client is a leading software provider for Energy Utilities. They develop and deliver software solutions and services to give creative competitive advantage to energy utilities in Europe and beyond. With nearly 25 years’ experience and 270 employees they have a unique industry experience. More than 400 companies in Europe use its solutions daily to enhance their operations and 15 million energy customers rely on its data. The energy data management systems draw on a deep understanding of the energy trade, regulatory environment, IT systems and business processes. Our client is based in the Nordic countries and has a strong position in the international market. The organization has offices and customers across Europe. They also co-operate with several system integrators to build a strong ecosystem for delivering its solutions globally. The organization is expanding in the Netherlands with its Energy Data Management, EDM product. EDM supports all commodities and provides organizations with effective tools to handle balance settlement, forecasting and pricing. The Dutch office is based in Rotterdam.

The position - Service & Delivery Manager

Mar Recruitment is requested to assist in the identification, selection and recruitment of a Service & Delivery Manager for the Netherlands. The position will report to the Head of Services in The Netherlands.

We are looking for a highly skilled and an ambitious individual for a key role to lead the local delivery and service team for selected customers, securing high quality delivery and services. The Service and Delivery Manager will lead the local EDM business operation as support, project
implementation/deployment in the Netherlands.

Responsibilities / Accountabilities

The Service and Delivery Manager for EDM has the responsibility to lead the team for local services in the Netherlands including following key responsible areas:

• Assurance of the adherence to budgets and performance requirements
• Establishment of operational objectives
• Management of the development, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials)
• Responsibility for managing resource demand to deliver the project portfolio and service level agreements (SLAs) in relation to contracted services
• Building and maintaining the client relationships
• Development a high performing team by providing vision, strategic leadership and talent development
• Provide change management (CR’s) offers to existing customers

Remuneration - Service & Delivery Manager

A competitive remuneration package, tailored to the level of experience and responsibilities.